Route Star - office platform Screen 2 of 13 · customer portal {{ icoSparkles13 }} Concept preview All screens
Customers kept in the dark - solved

The customer portal

Live ETA on the day, your Lawn Health Check, and recommendations that come straight from the condition codes your technician recorded in the field - accepted in one tap.

Office view of this customer →
greenlinelawns.co.uk/my-lawn
Greenline Lawns
Premium programme HM Helen Marsh
{{ etaKicker }} Tuesday 28 July
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SP
Sam Petrie
Your technician · 6 years on this route
Arriving
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Left the depot 08:05 Bishop’s Cleeve 09:20 2 stops away 14 Oakfield Rise
{{ icoInfo16 }} Gate code sent to Sam automatically - nobody needs to be home. You’ll get a text when the visit is done.
Optional, each business switches live ETA on or off; requires the technician app.
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Lawn Health Check
Recorded by Sam on your last visit, 12 July
Improving since April
Condition recorded
Moss - medium
Drought stress - moderate
Compaction - low
Weeds - light
Sam's verdict: “Healthy and thickening up - the moss along the shaded hedge is the only real problem.”
Improving since April - moss is the one thing holding it back.
{{ icoSprout16 }} Colour & density High
{{ icoCheck14 }} Weed cover Low
{{ icoInfo16 }} Moss cover Medium
{{ icoDroplet16 }} Soil moisture Low
Condition codes recorded in the field
MOS-2 moss, moderate CMP-1 compaction, light DRY-2 drought stress WEE-1 weeds, light
“Moss is thickest along the shaded hedge line and the ground is firm underfoot near the patio. Worth scarifying and aerating in the autumn.” - Sam, 12 July
Hedge line · MOS-2
Main lawn · after feed
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Recommended for your lawn
Built from the condition codes Sam recorded, not a generic upsell
One tap to add
Autumn scarification From MOS-2
Takes the moss out mechanically so the autumn feed reaches the soil. Best done September to October.
£180.00
one-off · incl. VAT
Hollow-tine aeration From CMP-1
Relieves the firm ground near the patio so water and air get to the roots.
£140.00
one-off · incl. VAT
Summer wetting agent From DRY-2
Helps the lawn hold what water it gets through a dry spell. Added to your next visit.
£60.00
one-off · incl. VAT
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Condition codes can be set to auto-suggest a service or programme, with or without a discount, configured per business.
Ready to accept Q-4482
Autumn renovation quote
Scarification, aeration and overseeding across the rear lawn - 1,250 m², booked for the September window.
£1,450.00 or 3 instalments of £483.34, £483.33 and £483.33
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Renovation booked

Thanks - the office will confirm your September date and set up the instalments. Nothing is collected until it’s confirmed.
Your plan
£52.00 /month
Premium programme · 8 treatments over 5 visits · 1,352 m²
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Direct Debit active
Next 1 Aug
Switch to pay-as-you-go with AutoPay, or spread extra work over instalments - all from Billing.
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Your visits
See all
28 Jul
Summer feed & weed
Today
22 Sep
Autumn moss & seaweed tonic
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Messages
WhatsApp - planned
Visit done - summer feed applied to both lawns. Keep pets off until it’s dry, about two hours.
Sam · 12 Jul, 11:24
Thanks Sam - the moss by the hedge does look worse this year.
You · 12 Jul, 18:02
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Spotted a problem patch?
Concept - exploring

Send a photo and the platform will suggest what it is, then pass it to Sam with your next visit. Routine questions get answered straight away; anything unusual goes to the office.
Your visits
Every visit on your Premium programme, with the notes and condition codes recorded on the day.
2026–27 service year 8 treatments · 5 visits
Visits completed
3
Treatments applied
5
Next visit
22 Sep
Lawn Health Check
Improving
Moss still moderate
Date
Visit
Technician
Status
28 Jul
2026
Summer feed & weed
Arriving 10:40–11:10 today. You’ll get a text and your visit report as soon as it’s done.
Sam Petrie
On the way
22 Sep
2026
Autumn moss & seaweed tonic
Autumn feed with the moss and seaweed tonic included on Premium.
Sam Petrie
Booked
12 Jul
2026
Summer lawn feed
“Moss is thickest along the shaded hedge line and the ground is firm underfoot near the patio.” Two photos added to your Lawn Health Check.
MOS-2CMP-1DRY-2WEE-1
Sam Petrie
Completed
04 May
2026
Early summer feed & weed
Broadleaf weed treatment across both lawns. Weed cover down from 9% to 2% since the spring visit.
WEE-2MOS-2
Sam Petrie
Completed
16 Mar
2026
Early spring feed
First visit of the service year. Lawn measured on site and confirmed at 1,352 m² - no change to your price.
MOS-3THN-2
Jodie Kerr
Completed
{{ icoInfo16 }} Need to move a visit? Ask here and the office will find you another slot on the Bishop’s Cleeve route - no need to ring.
Billing
Your Direct Debit, your card on file for AutoPay, and every invoice - all VAT-inclusive in pounds.
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Payment schedule
Premium · £52.00 a month
Date
Payment
Amount
Status
01 Jul
Direct Debit · monthly instalment 5 of 12
£52.00
Paid
01 Aug
Direct Debit · monthly instalment 6 of 12
£52.00
Due
01 Sep
Direct Debit · monthly instalment 7 of 12
£52.00
Scheduled
01 Sep
Autumn renovation · instalment 1 of 3
£483.34
Scheduled
01 Oct
Autumn renovation · instalment 2 of 3
£483.33
Scheduled
One-off work can be spread over instalments at the point you accept it. Instalment plans built in
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Invoices
12 Jul
INV-20418 · summer lawn feed
£78.00
Paid
04 May
INV-20233 · early summer feed & weed
£78.00
Paid
16 Mar
INV-20077 · early spring feed
£78.00
Paid
{{ icoInfo16 }} Every invoice shows VAT at 20% separately, with your VAT number and ours.
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Direct Debit
Active
Direct Debit ····· 4417 - UK bank account
Collected on the 1st of each month. You’re told the amount before it leaves your account.
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AutoPay card
On file
Visa ···· 8802 · exp 04/29
Used if you’d rather pay as you go - the card is charged when the visit is completed instead of monthly.
Pay as you go instead Switch
Your service year
£624.00 total, incl. VAT
5 of 12 payments made · £260.00 paid to date
Your conversations
WhatsApp - planned
SP
Sam Petrie 12 Jul
Visit done - summer feed applied to both lawns.
SMS
Go
Greenline office 18 Jul
Your autumn renovation quote is ready to view.
Email New
Go
Greenline office 25 Jul
Reminder: your next visit is Tuesday 28 July.
SMS
JK
Jodie Kerr 16 Mar
Lawn measured on site today - 1,352 m², no change.
SMS
SP
Sam Petrie
Your technician · replies land in the office inbox too
SMS Two-way
Morning Helen - I’m on the Bishop’s Cleeve route today and you’re third on the list. Should be with you between 10:40 and 11:10.
Sam · 28 Jul, 08:12 · SMS
Perfect, the side gate is unlocked. Do I need to be in?
You · 28 Jul, 08:20
No need at all. I’ll text when it’s done and leave your Lawn Health Check in the portal.
Sam · 28 Jul, 08:22 · SMS
Visit done - summer feed applied to both lawns. Keep pets off until it’s dry, about two hours. I’ve flagged the moss along the hedge line for the autumn.
Sam · 12 Jul, 11:24 · SMS
Thanks Sam - the moss by the hedge does look worse this year.
You · 12 Jul, 18:02
{{ icoInfo16 }} Replies go to the office as well as to Sam, so nothing sits on one person’s phone.

Concept preview for discussion. All names, addresses and figures are fictional, and prices are illustrative examples rather than a Route Star price list. AI capability shown here is in build, not a launch feature list - nothing on this screen is a committed specification.

Visit report
Summer lawn feed - 12 July 2026
14 Oakfield Rise, Bishop’s Cleeve GL52 6RQ · Premium programme
On site
Date Sunday 12 July 2026
Arrived 10:48
Technician Sam Petrie
Areas treated Front and rear lawns
Treatments applied
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Summer lawn feed
Slow-release granular feed across both lawns for colour and density through the summer.
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Spot weed treatment
Dandelion and plantain patches treated individually - they’ll yellow and disappear within a fortnight.
{{ icoInfo16 }} Every treatment is recorded on site in the technician app. Full product details are held on your record if you ever need them.
Condition codes recorded
MOS-2 Moss Moderate
Thickest along the shaded hedge line on the north side. Recommend autumn scarification.
CMP-1 Compaction Light
Ground firm underfoot near the patio where the family walk across. Aeration would help.
DRY-2 Drought stress Moderate
Colour dipping on the south-facing strip. Wetting agent suggested for the next visit.
WEE-1 Broadleaf weeds Light
Nine patches spot-treated today. Expect them to yellow and disappear within two weeks.
Technician’s note
“Lawn is coming on well - colour and density are the best I’ve seen here. Moss is the one thing holding it back, and it’s all along the hedge line where the shade sits. I’d scarify and aerate in the autumn, then overseed the thin strip by the patio. Keep pets off for two hours while the feed settles.”
Sam Petrie
Weather on the day
21°C Dry, light cloud
Wind2 mph SW
Rain in 24h0.0 mm
GroundDry, firm
Spray windowWithin limits
Lawn Health Check
Moss - medium Drought stress - moderate Compaction - low Weeds - light
Improving since April - moss is the one thing holding it back.
Colour & density8/10
Weed cover2%
Moss cover14%
Soil moistureLow
MOS-2
After feed
What Sam suggests next
  • {{ icoCheck14 }} Autumn scarification for the moss
  • {{ icoCheck14 }} Hollow-tine aeration near the patio
  • {{ icoCheck14 }} Wetting agent on the next visit
Report RS-V-20418 Captured in the Route Star technician app on site - nothing retyped in the office. Concept preview · fictional data
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