Route Star - office platform Screen 4 of 13 · two-way inbox {{ icoSparkles13 }} Concept preview All screens
Clunky comms - solved

One inbox for email and text

Every reply lands in the same place, threaded against the customer record - with editable templates, so a text takes a click and still sounds like you wrote it.

Inbox

7 waiting on a reply · email and SMS in one thread
{{ icoSearch16 }} Search messages, customers… ⌘K
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Channels
{{ icoInbox16 }} All 7 {{ icoMail16 }} Email 4 {{ icoSmartphone16 }} SMS 3 {{ icoMsgCircle16 }} WhatsApp Planned
Views
Needs a reply 7 Awaiting customer 12 Quote follow-ups 9 Done this week 64
{{ icoFileText16 }} Templates

14 in use - visit reminders, quote nudges, payment notices. All editable in your own words.

Needs a reply {{ icoFilter14 }} Newest
TB Mo Bright {{ icoMail14 }} Mon
Thanks for the quote - could you break out the overseeding?
JW Joan Whitfield {{ icoSmartphone14 }} Mon
Can the lad leave the side gate open next time please
DF Dan Fletcher {{ icoMail14 }} Fri
Happy to go ahead with the autumn programme for both properties.
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{{ icoSparkles16 }} AI thread summary In build

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Summary for the office, not the customer.
Monday 27 July
{{ icoSmartphone14 }} SMS in 07700 900 812 · 18:41
Hi - accepted the autumn quote on the portal. Is the scarification the same visit as my feed, or a separate one?
Tom Bright · 27 Jul, 18:58 {{ icoMail14 }} Email out
Evening Helen - separate visit, and it needs the grass a bit shorter first. I’ll pencil it for the week of 22 September and confirm the day once the route is set.
{{ icoCheck12 }} Delivered · opened 19:04
Today
{{ icoSmartphone14 }} SMS in 07700 900 812 · 09:12
Perfect. Do I need to do anything with the mower beforehand, or will Sam sort it?
{{ icoSparkles16 }} Suggested reply In build

“No need to do a thing, Helen - Sam will cut it right down on the visit before, then scarify the week after. I’ll text you the exact date once September’s route is locked in.”

{{ icoCalendar16 }} Slot already found: Tuesday 23 September sits on her route with no extra drive time, and leaves the low cut on the 16th.
Drawn from her plan, her condition codes and the September round
Today
{{ icoMail14 }} Email in raj.patel@example.co.uk · 08:47
Re: Thursday visit - Meadow Farm

Morning - any chance of moving Thursday? We’ve got scaffolding going up on the drive from Wednesday and the van won’t get past it. Following week is fine if that’s easier.

Thanks, Raj

{{ icoSparkles16 }} Suggested reply with a slot that works In build

“No trouble at all, Raj. Thursday 6 August suits the Winchcombe route - same crew, same window, 11:00–13:00. Shall I move you across?”

{{ icoCalendar16 }} Checked against the route before anyone replies In build

Three dates hold his treatment interval and keep the crew’s drive time sensible. Pick one and it drops into the reply - accepting moves the visit on the schedule.
Yesterday
After a second failed collection · 27 Jul, 07:15 {{ icoSmartphone14 }} SMS out
Greenline Lawns: we couldn’t collect your Direct Debit for £38.00 after two attempts. Tap to pay another way or reply and we’ll sort it: [link]
Sent from the “Payment returned” template
{{ icoSmartphone14 }} SMS in 07700 900 344 · 21:06
Got a text saying my Direct Debit didn’t go through - is that right? I changed banks in June, might be that.
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Mandate needs re-authorising
Her Direct Debit was returned twice - the sort code on file no longer matches. Send the re-authorisation link, or switch her to AutoPay card while it’s sorted.
{{ icoSparkles16 }} Suggested reply In build

“That’ll be the bank change, Sandra - nothing to worry about. Here’s a link to set the Direct Debit up on the new account: it takes about a minute. Your next visit is unaffected.”
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Your words, drafted for you
Start from a draft or one of your own templates, adjust the tone, then send. Nothing leaves the office until someone here presses send.
In build
{{ tplHeading }} Yours to edit - the platform fills in the details
14 templates in your library
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Concept preview for discussion. All customers, numbers, addresses and messages are fictional. WhatsApp is planned, not built. Suggested replies are in build and always shown to the office before anything sends - nothing on this screen is a committed specification.

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